Mind the Gap: A Working Symposium on the Future of Real Estate Experience
March 5, 2026 | The Auditorium
WeWork 8th Floor, 10 York Road, London SE1 7ND
This March, HqO and Leesman are bringing together workplace leaders in London for an invite-only working symposium. We’ll be presenting our latest research from the annual CRE Leaders Poll: insights from 129 commercial real estate leaders on workplace strategy, portfolio management, and the forces shaping how organisations think about space. And we’ll be joined by some of the sharpest minds in the industry, exploring what it takes to close the Experience Gap and shape the future of workplace.
This isn’t a conference, it’s a working room. You’ll shape the discussion in real time, connect with peers facing the same challenges, and leave with more than just slides. We’re selective about who’s in the room, and we ask the same of you: our events are free, but your seat matters. If you commit to being there, we’d love to have you.
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Event details
Thursday, March 5
Time: 8:30 AM to 12:30 PM
Location: The Auditorium at 10 York Road, WeWork 8th Floor, London, SE1 7ND
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9:00 - 10:00 AM
Leesman Data Briefing
Leesman's latest CRE Leaders' poll surveyed 129 senior real estate leaders - representing approximately 915 million sq. ft. of office space - and the findings reveal a widening gap between what tenants expect and what the market is delivering.
Occupiers are recalibrating their portfolios, prioritising flexibility, and placing employee experience at the centre of every real estate decision. Yet just one in ten describe landlords as truly active partners in meeting their needs. For landlords and asset managers, understanding these shifting expectations isn't just valuable; it's becoming essential.
Speakers
Dr Peggie Rothe
Leesman
Kyle de Bruin
Leesman
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10:00 - 10:45 AM
Inside Out: The CRE Leader Perspective
The research sets the scene, but this panel brings it to life. Joining us are senior CRE leaders from global organisations who are navigating these gaps in real time: balancing experience-led ambitions against budget realities, managing hybrid policies that feel settled but not quite right, and pushing for flexibility in a market that's been slow to deliver. They'll share what's actually working, where they're still struggling, and what they believe needs to change: from how decisions get made internally to what they need from landlords and the wider market. It's an honest conversation about the distance between strategy and experience, and what it will take to close it.
Speakers
Bex Moorhouse
WPP
Neil Usher
Sage
Catherine Murphy
MasterCard
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11:15 - 12:00 PM
Outside In: The Bigger Picture
If our first panel looked inward at what occupiers need, this panel looks outward at whether the market is ready to deliver. Moderated by leading journalist and publisher Mark Eltringham, this discussion brings together voices from across the industry; flexible workspace operators, landlords, architects, and market commentators - to explore the wider forces shaping commercial real estate. From supply and demand dynamics to the flight to quality, the future of London and the UK market, economic headwinds, and the emerging influence of AI. It’s a conversation about where the market is headed - and whether the industry is equipped to rise to the challenge.
Speakers
Mark Eltringham
Author, Publisher, Commentator
Ronen Journo
Global Real Estate Executive
Camilla Siggard Andersen
Occasio Insights
James Pellatt
DigitalTrees
Adrian Caddy
Greenspace
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