Greg Gomer, Author at HqO https://www.hqo.com/resources/blog/author/gghqo-co/ Make the workplace a human place. Wed, 29 Apr 2026 16:30:01 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://www.hqo.com/wp-content/uploads/2021/12/favicon-1.png Greg Gomer, Author at HqO https://www.hqo.com/resources/blog/author/gghqo-co/ 32 32 AI Was Supposed to Empty the Office. The Heaviest Users Are Coming In Most https://www.hqo.com/resources/blog/ai-was-supposed-to-empty-the-office-the-heaviest-users-are-coming-in-most/ Wed, 29 Apr 2026 15:05:29 +0000 https://www.hqo.com/?p=19984 Reading Time: 3 minutesGensler's 2026 Global Workplace Survey landed last week. 30% of office workers are now AI power users, meaning they use AI tools at home and at work.

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AI Was Supposed to Empty the Office. The Heaviest Users Are Coming In Most

AI-Office

Gensler's 2026 Global Workplace Survey landed last week. 30% of office workers are now AI power users, meaning they use AI tools at home and at work. The narrative everyone expected: those people would disappear from the office faster than anyone. Hybrid forever. WFH won.


The data says the opposite.

AI power users are the most collaborative, the most connected to their teams, and the most physically present for the moments that matter. They spend less time working alone (37% of the week versus 42% for late adopters). They spend 1.5x more time learning. They spend more time socializing. AI didn't isolate them. It freed them up to do the work that needs other people.

What our buildings are showing

We're seeing the same pattern across our portfolio. Conference room bookings are running roughly 12% higher this spring than they were in January. Wellness bookings are up too. Weekends are flat at near zero.

But it's the day-of-week curve that tells the real story.

Pull conference room bookings across the last 60 days and rank them:

- Wednesday: peak day
- Tuesday: statistically tied with Wednesday
- Thursday: about 7% below the peak
- Monday: about 27% below the peak
- Friday: about 51% below. Half the Wednesday volume.
- Saturday and Sunday: each under 5% of any midweek day

This is the TWT office. Tuesday Wednesday Thursday. Three days. Almost every team in our portfolio is converging on those three days.

That's not a hybrid pattern. It's a meeting pattern. People aren't coming in to grind through email or build slide decks alone. They're coming in to collaborate, learn from each other, and socialize. Which is exactly what Gensler's AI power user data describes.

Why it matters

If you operate office buildings and your strategy is "more square footage, more amenities, more concierge," you're missing what just happened.

The office doesn't compete with the home office anymore. Fully remote workers were the early adopters, and they've already left. The office now competes with what AI-augmented teams actually need from a physical space:

1. Rooms that can flex from 4 people to 12 in 90 seconds.
2. Tech that doesn't make people apologize when meetings start.
3. Programming that gives people a real reason to come in on Tuesday and Thursday, not just Wednesday.
4. Food, coffee, and gathering points that make an in-person day worth the commute.

Tenants don't need bigger floor plates. They need denser usage of the floor plates they already have, on the three days that matter.

What to do.

Stop benchmarking your building against the building down the street. Benchmark it against itself three months ago.

Pull your booking data this week. Look at the Tuesday-through-Thursday curve. If your building looks like a flat line across the week, your tenants are politely tolerating the space and renewing because moving is expensive. They aren't using it.

Then compare your top three days to your bottom two. If Wednesday is doing 2x what Friday is doing, your operator job isn't to fix Friday. Friday isn't coming back. Your job is to over-invest in Tuesday, Wednesday, and Thursday so the people who do show up have a reason to come back next week. And the week after.

The buildings winning right now do this without thinking about it. They program against the curve. They don't fight it.

The verdict

Three years ago, the smart take was that AI would empty the office. Today the data, Gensler's and ours, says the opposite. The most AI-fluent workers are also the most present, the most collaborative, and the most likely to use the building.

The office didn't lose to AI. The wrong office did.

If you're operating a building today, the question isn't whether tenants will come back. It's whether you're set up for what they actually want when they get there.

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Friday Isn’t the Office’s Problem – Monday Is https://www.hqo.com/resources/blog/friday-isnt-the-offices-problem-monday-is/ Mon, 27 Apr 2026 13:31:56 +0000 https://www.hqo.com/?p=19970 Reading Time: 4 minutesPeople aren't going in to eat lunch or hang out. They're going in to meet, collaborate, and use the parts of the building they can't replicate at home.

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Friday Isn’t the Office’s Problem – Monday Is

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Everyone's writing about Friday.


Kastle's latest data, picked up by Propmodo this week, shows office attendance peaking at 51% of pre-pandemic levels midweek and collapsing to 29% by Friday in major cities. The conventional take: Friday is the broken day. Fix Friday and you fix the office.

I've been looking at our own behavioral data, and I think everyone's chasing the wrong day.

Across HqO's US portfolio, we tracked door unlocks day by day for the last 90 days against the 90 days before that. Same buildings. Same tenants. Same calendar pressures everyone else is reading about. Here's what shifted.

Monday dropped 3.2 percentage points of weekly share. It's now barely 15% of the week. Friday? Down 0.6 points. Basically flat.

Tuesday, Wednesday, and Thursday gained almost 4 points combined. Tuesday and Thursday are now nearly tied for the busiest day in the building, each pulling in over 22% of weekly traffic. The classic three-day office core (Tue–Thu) accounts for nearly 69% of every door swipe across our portfolio.

So the consultants writing the "Friday is dying" headlines are looking at a flat trend line. The real story is that Monday is quietly disappearing.

Why does this matter? Because the policy response is completely different.

If Friday is your problem, you write a Friday mandate. You add a free lunch. You program something. Companies have been trying that playbook for three years and it hasn't moved the needle.

If Monday is your problem, you've got something more interesting on your hands. People are choosing where to start their week. And they're not choosing the office. They're easing in from home, doing async work, and arriving at the building Tuesday morning when collaboration is already queued up.

That's not a Monday problem. That's a hybrid pattern stabilizing into something predictable. The four-day in-office week isn't being mandated. It's being chosen, starting Tuesday morning.

Now look at what those Tuesday-through-Thursday people actually do once they're inside.

Across our portfolio, conference room bookings are up across nearly every category, anywhere from 35% to over 300% versus the prior period. Roof deck bookings up nearly 170%. Outdoor space up over 130%. Large meeting rooms up 140%.

What's down? Kitchen bookings off 39%. Lounge bookings off 29%.

That's the entire story in two columns. People aren't coming into the office to eat. They aren't coming in to lounge around. They're coming in to meet, to think out loud with a whiteboard, to be on the roof in May, to use the parts of the building they can't replicate from a kitchen island in Brookline or a guest room in Tribeca.

The office isn't dying. It's specializing. It's becoming a coordination layer, not a containment layer.

If you're a landlord still optimizing for the five-day, 9-to-5 anchor tenant, you're operating a 2019 asset in a 2026 demand profile. The buildings winning right now have figured out two things: their busy days are busier than ever, and their slow days are slower than ever. Programming, staffing, and amenity throughput have to match that curve. Otherwise you're paying full freight to run an empty lobby on Mondays and capacity-constrained meeting rooms on Wednesdays.

If you're a tenant, the implication is more direct. Stop measuring your office investment by total square feet and full-week utilization. Measure it by Tuesday-through-Thursday throughput per dollar. That's the demand you're actually buying.

Leesman has been signaling this from the employee side for years. The Experience Gap between home and office is biggest on tasks that require focus and individual productivity, and smallest on tasks that require collaboration. Our behavioral data says employees are voting accordingly. They're at home for focus work. They come in for the things the office is genuinely better at.

So here's the call. The next 12 months in office isn't about restoring Friday or chasing some 5-day return-to-office fantasy. It's about asset operators getting honest about the demand curve they actually have and building experiences that match it.

Buildings that lean into the Tuesday-Thursday spike — collaboration capacity, outdoor space, real food and beverage on the days people are actually there — pull ahead.

Buildings that keep arguing about Friday will keep losing Monday too.

About the author

GregGomer

Greg Gomer

Greg Gomer is the Co-Founder & Chief Customer Officer at HqO. Previously, Greg was a co-founder of American Inno. In 2012, the company was purchased by ACBJ, a subsidiary of Advance Publications. Prior to American Inno, Greg was an analyst at Fidelity Investments. He has been published in the WSJ, Fortune, TechCrunch, NBC, NPR, The Boston Globe, and more.

When not on the internet, you can find Greg skiing at Loon, relaxing on Duxbury Beach, or hanging with his kids. Greg holds a B.S. in Entrepreneurship from Babson College.

Enjoy the article? Feel free to share it.

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Ten Percent of Office Buildings Are Carrying 60% of the Vacancy https://www.hqo.com/resources/blog/ten-percent-of-office-buildings-are-carrying-60%25-of-the-vacancy/ Thu, 23 Apr 2026 09:25:07 +0000 https://www.hqo.com/?p=19931 Reading Time: 4 minutesJLL just published its Q1 2026 U.S. Office Market Dynamics report. One number buried on page six tells you more about the state of office than everything else in the document combined.

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Ten Percent of Office Buildings Are Carrying 60% of the Vacancy

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JLL just published its Q1 2026 U.S. Office Market Dynamics report. One number buried on page six tells you more about the state of office than everything else in the document combined.


10% of office buildings comprise more than 60% of the total national vacancy.

The market isn't 22% empty. A small, specific set of buildings is dragging the entire aggregate down.

Everyone is still reading the headline vacancy number like it describes one market. It doesn't. It describes two.

What's Happening

The Q1 report has a lot of good news in it if you know where to look. Net absorption was positive for the third consecutive quarter, up 3.5 million square feet. Leasing activity grew 7.6% versus Q1 2025 and is up 3.7% over the past year. Twenty-five of JLL's 52 tracked markets are now at 90% or more of their pre-pandemic leasing peaks. Technology leasing is up 35% YoY. Finance, Professional Services, and Aerospace & Defense are all exceeding pre-pandemic levels.

At the top of the market, the story is even sharper. Q1 saw more than 4 million square feet leased at starting rents above $100 per square foot, the highest Q1 volume JLL has ever recorded. Same-asset rents are up 0.8% in the past year, led by Miami/South FL (+4%), Orlando (+3%), and New York (+2.2%).

So the good buildings are full, leasing up, charging more, and setting records.

Now read the rest of the report. Office-using employment declined across every sector in the past year. Professional Services -0.2%, Finance -0.7%, Government -1%, Information -2.7%. The S&P is down roughly 5% since January. NASDAQ, 10%. JLL's own framing on the Economy page: "Recessionary conditions for office-using industries threaten leasing recovery."

The market is recovering and tightening at the same time. Both things are true. That's not a contradiction. That's bifurcation reaching its logical end.

Why It Matters

We've been watching this story play out inside our portfolio. Across HqO buildings, resource bookings were up roughly 35% year over year the week of April 12. Event bookings are up more than 50% over the past eight weeks. Service requests more than doubled.

Those aren't desk reservations. Those are tenants using buildings, hosting, gathering, and operating. In the buildings where tenants already wanted to be.

Propmodo confirmed the same pattern from a different angle. Average peak utilization across the market is just 25%. But at A+ buildings on Tuesdays, occupancy hits above 95%. In the same data set. The top-tier buildings are effectively full on the days that matter. The bottom half is at a quarter of capacity and falling further.

Here's the kicker. Propmodo also found that 44% of office space across the market is still configured as "me" space (individual workstations and private offices). Only 16% is built for collaboration. Every signal we have about how the office is actually being used in 2026 points toward collaboration, events, and gathering. And nearly half of the space in the market is built for the opposite job.

That's why the 10%-holds-60% stat lands so hard. It's not just that those buildings are old. It's that they're built wrong.

What To Do About It

Stop reading the aggregate vacancy number. It's not your number. The national headline says 22.2%. Your number is whatever your building is running at on a Tuesday, compared to the A+ building down the street, configured for what tenants actually want now.

If you're in the top decile of the market (modern layout, actual collaboration space, a real experience story), the fundamentals are moving in your direction. Rents are growing. Leasing is back to pre-pandemic norms. Tenants are using the buildings, not just leasing them. Your job is to protect that position and keep measuring.

If you're in the 10% carrying 60% of the vacancy, the JLL report is telling you what comes next. Inventory removals have quietly erased 25 million square feet of supply from the peak in late 2023. That's the market doing its own cleanup. Conversions, teardowns, repositions. Buildings that can't compete on experience are getting re-categorized out of the office market entirely.

Leesman's been measuring workplace experience across 1M+ workplace responses for over a decade. The buildings with the highest scores aren't the ones with the longest amenity list. They're the ones whose layout, programming, and operational rhythm match how tenants actually work in 2026: collaborative, intermittent, event-heavy. The buildings in the bottom decile aren't losing to remote work. They're losing to the good buildings.

Two markets. Same zip code. Don't let the aggregate tell you where you stand.

The bifurcation isn't coming. Ten percent of it is eating the other sixty.

About the author

GregGomer

Greg Gomer

Greg Gomer is the Co-Founder & Chief Customer Officer at HqO. Previously, Greg was a co-founder of American Inno. In 2012, the company was purchased by ACBJ, a subsidiary of Advance Publications. Prior to American Inno, Greg was an analyst at Fidelity Investments. He has been published in the WSJ, Fortune, TechCrunch, NBC, NPR, The Boston Globe, and more.

When not on the internet, you can find Greg skiing at Loon, relaxing on Duxbury Beach, or hanging with his kids. Greg holds a B.S. in Entrepreneurship from Babson College.

Enjoy the article? Feel free to share it.

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